In the case of hardware failure FTS will procure all replacement hardware for the customer and have it
delivered to the customer’s location in a configuration that requires limited assembly and cable
connections. All components will be fully integrated and tested by FTS before shipping. Should the
TouchTrainer not work as specified during the warranty period:
Initial consultation with FlyThisSim should be used to identify defective equipment and obtain
warranty advice. TouchTrainer owners may have to deal directly with original equipment
manufacturers (OEM) for repair and replacement where equipment warranty is provided by the
original suppliers. The customer will be responsible for shipping costs to and from FTS.
Due to OEM warranty policies, international customers may need to ship parts back to FTS
before they can be returned to the OEM. Please note that international shipping costs to and
from FTS may make it advantageous for customers to purchase new parts locally.
In the event of a computer malfunction that requires TouchTrainer™ software to be re-installed
either FTS will ask the customer to load and re-install the software from backups provided, or,
alternatively the computer may be shipped back to FTS for re-configuration or software may be
installed by remote operation. Costs for shipping and insurance will be the responsibility of the
Joystick, Rudder Pedals and Throttle Quadrant are considered consumable items. These items
often give many years of service but will eventually wear out. Items in this category should be
replaced under the manufacturer’s warranty or otherwise locally replaced by the TouchTrainer
Warranty always includes support defined below.
Where an item needs to be returned for repair via FlyThisSim users should first contact us for a return
merchandise authorization (RMA) number.
FlyThisSim: Warranty and Support Policy
Warranty is provided with all TouchTrainers for a period of 12 months from the date of delivery.
Extended warranty may be purchased at any time before the end of the warranty period.
Should the customer not wish to purchase warranty extensions he may purchase TouchTrainer
Should the warranty period expire additional warranty it CANNOT BE PURCHASED.
Should the warranty period expire TouchTrainer Support may be purchased for 1.5 * the
current software support cost. Re-acquiring TouchTrainer Support may require updating any
out of date software.
Support can only be provided for the latest TouchTrainer software.
Customers that purchase TouchTrainer Support may purchase any required (failed) equipment from
FlyThisSim or local suppliers under the advice of FlyThisSim. Please note that some individual items of
hardware, particularly 23” touch screen provide 3 years of warranty.